Q: What do I need to bring to my appointment?
A: Driver’s license, insurance card(s), copay, and your current prescription list
Q: What do I need if this is a worker’s compensation appointment?
A: You will need to make sure that our office is on your panel for worker’s compensation and if so, you will need the contact information for the supervisor or the authorizing personnel from your company.
Q: What if I need to cancel my appointment?
A: Contact the location that your appointment is scheduled with and they will be more than happy to cancel it and reschedule it for another time. We would appreciate at least a 24 hour notice, but we understand that emergencies do arise.
Q: How do I get a copy of my X-Rays or medical records?
A: Contact the location in which your records are with and speak with the medical records clerk. Certain fees apply.
Q: How do I get my prescription refilled?
A: Depending on your last office visit with us, you may be able to get your prescription either called into your pharmacy or pick up a hand written prescription. If you need to be seen by a provider before they can refill your prescription, they will setup an appointment for you and give you enough medicine to last until your scheduled appointment.
Q: When are copays due?
A: Copays are due at the time of service.
Q: What is a Primary Care Physician or PCP?
A: PCPs help patients maintain overall health by focusing on preventive care. Some, but not all, insurance companies require patients to chose a Primary Care Physician. Check with your insurance company to see if you’re required to select a PCP.
Q: How do I know if your office accepts my current health insurance plan?
A: You can either contact one of our offices and speak with one of our employees or contact your insurance company and speak with a customer service representative and they will be able to help you.
Q: Will I be responsible for payment other than the copay?
A: It’s possible. It depends on your insurance plan, you may have a coinsurance or deductible that has to be met. Contact your insurance company for more information.
Q: Do you accept self paying patients?
Q: What is a D.O.?
A: Doctor of Osteopathic Medicine
Q: What is a P.A.?
A: Physicians Assistant, licensed or credentialed to practice medicine with physician supervision.
Q: What is a FNP?
A: Family Nurse Practitioner, either have a Master of Nursing or Doctor of Nursing Practice degree.